Program Participant

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Name:John Robert Bautista
TitleCompany:Ph.D. Student, Nanyang Technological University
Country:Singapore
Bio:John Robert Bautista is a PhD candidate (Communication Science) at the Wee Kim Wee School of Communication and Information, Nanyang Technological University. Before entering the PhD program, he obtained a master’s degree in public health (2012) and a bachelor’s degree in nursing (2008). His research lies in the intersection of organizational, mobile, and health communication. One of his research projects explores the implications of IT consumerization in healthcare organizations by examining Filipino nurses’ use of smartphones for work purposes. Results of his research are published in reputable journals, such as CIN: Computers, Informatics, Nursing, Journal of the American Medical Informatics Association, Computers in Human Behavior, International Journal of Nursing Practice, and International Journal of Medical Informatics. Aside from receiving this year’s PTC Young Scholar Program award, he has received top paper awards in conferences organized by the International Communication Association, Broadcast Education Association, and International Association for Intercultural Communication Studies.
 
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Proceedings

Abstract:ABSTRACT
Studies show that nurses – the largest group of healthcare professionals – use their own smartphones for work purposes. While hospitals tend to have restrictive policies with the use of personal devices at work, nurse administrators are placed in a dilemma of either supporting or not supporting nurses’ use of smartphones for work purposes. This study aims to identify organizational issues faced by nurse administrators related to nurses’ use of smartphones for work purposes and examine its implications. In July 2017, nine focus groups consisting of 43 nurse administrators (i.e., nurse supervisors, nurse managers, and charge nurses) were conducted in nine tertiary level general hospitals in Metro Manila, Philippines. Drawing from Organizational Support Theory, issues were classified as those that encouraged or inhibited nurse administrators to support nurses’ use of smartphones for work purposes. Issues that encouraged nurse administrators to support nurses’ use of smartphones for work purposes include problems with existing workplace technologies, absent or insufficient unit phones, insufficient unit phone credits, and unrealistic policies. On the other hand, issues that inhibited nurse administrators to support nurses’ use of smartphones for work purposes include smartphone use for non-work purposes and misinterpretation by patients. Overall, the findings show the role and implication of IT consumerization in hospital settings, especially to those situated in low-resource countries.
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