Title:To Support or Not Support: Organizational Issues Faced by Nurse Administrators on Nurses' Use of Smartphones for Work Purposes
TitleEtc:, Ph.D. Student, Nanyang Technological University, Singapore
Abstract:Studies show that nurses – the largest group of healthcare professionals – use their own smartphones for work purposes. While hospitals tend to have restrictive policies with the use of personal devices at work, nurse administrators are placed in a dilemma of either supporting or not supporting nurses’ use of smartphones for work purposes. This study aims to identify organizational issues faced by nurse administrators related to nurses’ use of smartphones for work purposes and examine its implications. In July 2017, nine focus groups consisting of 43 nurse administrators (i.e., nurse supervisors, nurse managers, and charge nurses) were conducted in nine tertiary level general hospitals in Metro Manila, Philippines. Drawing from Organizational Support Theory, issues were classified as those that encouraged or inhibited nurse administrators to support nurses’ use of smartphones for work purposes. Issues that encouraged nurse administrators to support nurses’ use of smartphones for work purposes include problems with existing workplace technologies, absent or insufficient unit phones, insufficient unit phone credits, and unrealistic policies. On the other hand, issues that inhibited nurse administrators to support nurses’ use of smartphones for work purposes include smartphone use for non-work purposes and misinterpretation by patients. Overall, the findings show the role and implication of IT consumerization in hospital settings, especially to those situated in low-resource countries.